From temporary support to structural improvement

"Do you have time for a cup of coffee? We want to hold something against you."

With that question, two trainees from Tilstra Services started a conversation with their team coordinator. What started as a temporary assignment to support the team during the busiest period of the year, eventually led to the development of a newonboarding and Learning Management System (LMS)for the Salary & HR team.

Extra capacity during peak payroll administration

Within the teamSalary & AdviceThe first months of the year traditionally coincide with a peak in work. Consider:

• annual work within payroll administration

• implementations of new customers

• onboarding of new employees

To handle the workload, experienced independent professionals are normally hired.

This time the team opted for a different solution: the use of twoTilstra Trainees.

Tim Muller and Jonathan Roose, trainees within theTilstra Traineeship Payroll Administration, had just completed their induction period and started the trainingBasic knowledge of Payroll Administration (BKL). Their assignment was clear: to support the team during the peak in work.

Economically interesting alternative for external professionals

The use of trainees proved to be effective not only in terms of workload. By deploying detrainees, the additional turnover that was achieved during this busy period could be achieved with onesignificantly higher marginthan when external professionals were hired.

For the team this meant:

• sufficient capacity during the busiest months

• continuity in payroll administration

• a financially attractive alternative to external hiring

Trainees identify opportunities for improvement in onboarding

During their work, Tim and Jonathan noticed something. The onboarding of new employees could be organized more efficiently. In addition, there was a lack of a central place where knowledge, training and guidance come together.

Within many organizations in theHR and payroll administrationthis causes the same problem:

• knowledge is spread across documents and colleagues

• new employees need time to find their way

• Guidance takes a lot of time from experienced colleagues

The trainees saw this as a clear opportunity for improvement.

Development of an onboarding and Learning Management System

Inside itTilstra Traineeshiptrainees are given the space to not only implement, but also improve.

The distribution is deliberately arranged:

• 80% completion of the assignment

• 20% improvement of processes

Tim and Jonathan decided to use that 20% to develop a solution.

With help and feedback fromTilstra TalentConnect, a growing community of hundreds of payroll and HR professionals, they developed their idea into a working oneonboarding and Learning Management System (LMS).

A surprise for the team coordinator

Remarkably, their client and team coordinator Maikel initially knew nothing about this. Only after the system had been tested and functioning together with the Tilstra Talent Community did the trainees ask him for a short consultation.

"Do you have time for a cup of coffee? We want to hold something against you."

During that conversation they presented their solution: an application that combines onboarding, knowledge sharing and training and allows new employees to join the team more quickly.

Three concrete results for the Salary & HR team

For the team, the efforts of the trainees ultimately yielded three concrete results:

• support during a period of high workload

• a higher margin on additional turnover through the use of trainees

• a new onboarding and learning platform for future employees

The Tilstra Traineeship Payroll Administration

This initiative shows howTilstra Traineeship Payroll Administrationhas been furnished. Trainees not only make a direct productive contribution to organizations, but are also encouraged to realize improvements within processes and systems. As Tilstra himself summarizes: “Our trainees carry out their assignment as agreed, and often bring more value than expected.”

Tilstra Trainees. Start today for tomorrow's results.